![]() However, we didn't hear back from you since. ![]() I've taken the time to read your request carefully, and I'm sorry to hear that you experienced inconvenience with unexpected charges for our service.Ĭhecking our records, we contacted you under case number ********. I am still waiting for my refund of an UNAUTHORIZED DEBIT. Avast has no further appearance on my statements. Debit named Avast only appears in my bankj account with a Debit. As, I opted for another internet security software. Years ago, I may have inquired about AVAST. ![]() I've since cancelled the credit card used for nonsensical purchase of AVAST for use with 10 devices. Following the survey, another email that contradicts there every being a refund. Received a survey asking for feedback about a refund-I responded demanding a refund. When it expires, AVAST WILL NOT BE MY CHOICE OF SERVICE. I have had TotalAV for Years, and it is still current today. Based on all the mess i receive in the mail, receive calls about, and more, I am an affluent individual. Some jerk infiltrated my electronic identity. And yet, I am now the victim of fraud x2. Avast is in the business of preventing computer viruses and preventing fraudulent matters to occur. I've attached emailed documents with specific dates this fraud began. We are confident that our Avast ************* team was able to assist you in the best way regarding this request. We also inform you via email about the upcoming renewals a month before the scheduled date so that you'd have sufficient time to cancel them if you do not wish for your Avast subscriptions to be extended. The automatic payments are done only for the renewal/extension of our service and only if the customer doesn't cancel the subscription, before the renewal date. It's also important to clarify that for you to initiate a subscription with us, it is necessary that you introduce your billing details manually (including your billing email address) and also confirm the purchase in the same way. Once again, we assure you that we have not processed any unauthorized payments from your card or account. Please also note that you did not have duplicate orders in 2020, so you are not eligible for a refund. However, the refund for one order failed, and we will have to process the refund manually, so please reply to the email my colleague sent you and include all the information requested. To confirm, a total of 5 orders have been returned. And as we can't control duplicate payments, and even if your request was received outside our Refund Policy, we processed the refunds. In 2022, you placed another Avast Premium Security subscription. But don't worry, you didn't have duplicate orders anyway. Please note that you only had one active Avast subscription in 20.Īlso, as I informed you in my previous reply, we have no control over our customers' orders or duplicates. I want $338.96 total refunded to me and also keep my subscription valid for 12 months from 4/01/23, anything less is unacceptable and I will be filing a small claims court filing against them in order to collect the money they owe me This is a just plain and simply fraud and thievery on their part and they clearly aren't interested in making good on their mistake, so I do not accept their explanation or their proposed resolution. They're making an issue out of the $55 and the subscription that I paid for on 4/01/23, and that's just not acceptable to me. They have only offered me a refund of $283.96 and then they deleted my account and all subscription information so that this information is no longer available, which as far as I'm concerned is just plain fraud. I have been only using them for internet security and they have billed me as follows over the past four years: I did not purchase multiple types of software from them. They have been double billing me now for 4 years. You can expect a response to the message you sent us under case number 18057358. Further, a partial refund has also been offered for the orders created in May and April 2022. Please be informed that the refunds have been processed for the purchases placed in 2023. You purchased 4 different Avast products, as you were informed under case number 18057358. However, checking your account, I see that you don't have duplicate subscriptions with us. I'm sorry to hear that you experienced inconvenience with unexpected duplicate charges for our service.įirst, please be advised that we have no control over our customers' orders or duplications as they can be purchased for more devices or other family members, friends, as a gift, etc.Īlso, all your purchases can be managed in your Avast Account. ![]() Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********.
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